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Flowasis Privacy Policy

Last Updated: Dec 2024

At Flowasis, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website ("Website"), mobile application ("App"), and Discord server ("Discord") and/or use our Services (as defined in the Terms). Personal information is information that relates to an identified or identifiable individual. By providing us with your personal information, you consent to this information being collected, disclosed, transferred to the relevant third parties for the purposes of providing you with our Services.

1. Information We Collect

We may collect the following types of personal information:

• Professional and Non-Professional Subscriber Data: We collect information to determine your status as a professional or non-professional user. We collect this information in the "Professional Status Declaration" form when you sign up for real-time data. We also collect the timestamp of any updates you make to this information. This includes, but is not limited to:

• Full address, including street address, city, state, and zip code

• Employer information

• Job function

• Company name

Signed agreements:

• Non-Professional and Professional Subscribers: Agreement to the Subscriber Agreement can be provided electronically. We collect with a timestamp of when the agreement was submitted for auditing purposes.

• Usage Data: Information about how you interact with our Services, including login times, page views, and feature usage;

• Device Information: Information such as IP address, browser type, operating system, and device identifiers;

• Optional Data: Any additional information you provide through surveys, feedback, or customer support inquiries.

You may provide us with your personal information in a number of ways, including, without limitation, when you:

• use the App/Website/Discord;

• request support;

• contact us directly in person or via any medium, including but not limited to by mail, telephone, and commercial electronic messages;

• communicate with us for any matters and interact with or browse the App/Website generally.

2. How We Use Your Personal Information

We use your personal information to:

• Verify your status as a professional or non-professional subscriber as required under regulatory and contractual obligations

• Ensure accurate billing based on your subscriber classification

• Report your subscriber details (e.g., name, address, employer, job function, and agreement status) to OPRA as required

• Fulfill OPRA's monthly and periodic reporting obligations for compliance

• Maintain compliance with OPRA regulations and vendor agreements

• Keep historical records of form updates and timestamps for auditing purposes

• Provide and improve our Services

• Process payments and manage subscriptions

• Respond to your inquiries and support requests

• Send account-related notifications or updates

• Analyze usage trends to improve the functionality of the Services

• Protect our rights and safety as well as rights and safety of our users and third parties

• Prosecute and defend a court, arbitration, or similar legal proceeding

3. No Sharing or Selling of Personal Information

Professional and non-professional classification data will only be shared with OPRA and other relevant entities to comply with vendor agreements and regulatory requirements.

We do not share, sell, or rent your personal information to third parties for marketing or other purposes without your consent. Your information is used solely to provide and improve the Flowasis Services.

We may, however, share your personal information with trusted service providers and other third parties who assist us in delivering our Services, such as:

• Payment processors for subscription management;

• Hosting providers for secure storage of data;

• Analytics providers to improve the user experience;

These providers are bound by confidentiality agreements and are restricted from using your information for purposes other than providing services to Flowasis.

In addition, we may share your personal information if we believe it is needed to enforce our Privacy Policy, or if it is required, requested or demanded by law or any regulation or order or if we believe it is needed to detect, prevent or address fraud, security or technical issues.

4. How We Protect Your Personal Information

We implement industry-standard security measures to safeguard your personal information, including:

• Data encryption during transmission (e.g., HTTPS)

• Secure storage practices for sensitive information

• Regular audits of our systems for vulnerabilities

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We do not take any responsibility for third parties' processing of your personal information. You are solely responsible for checking their privacy policies and knowing how they handle personal information. We shall never be liable for any action of such third parties. However, we direct every third party to comply with the confidentiality and use obligations of the applicable data protection legislation.

If we become aware of any leak of your personal information in breach of this Privacy Policy, we will notify you regarding such breach promptly but no later than within 48 hours after we become aware of such breach.

5. Your Rights

You may have certain rights regarding your personal information, such as:

• Access: The right to request access to the personal information we hold about you

• Correction: The right to correct inaccurate information

• Deletion: The right to request deletion of your personal information

• Opt-Out: You may request that we stop selling or sharing your personal information

To exercise these rights, please contact us at support@flowasis.com.

6. Cookies and Tracking Technologies

Flowasis uses cookies and similar technologies to enhance your experience, such as:

• Remembering login sessions

• Analyzing traffic and usage patterns

You can control cookie preferences through your browser settings.

7. Retention of Information

We retain your personal information only for as long as necessary to provide the Services or to comply with legal obligations. Once your personal information is no longer required, it will be securely deleted or anonymized. Typically, your personal information is stored until your account is active.

8. Children's Privacy

Flowasis does not knowingly collect or solicit information from individuals under 13 years old. If we discover that we have inadvertently collected personal information from a child under 13, we will take steps to delete it. If you are under 18, we require that you inform a parent or guardian about our Privacy Policy and Terms as well as obtain their consent to use our App/Website/Discord.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and significant updates will be communicated through the Services or via email.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at support@flowasis.com